Privacy Policy
Kingston upon Thames Removals Privacy Policy
This Privacy Policy explains how Kingston upon Thames Removals collects, uses, stores and shares personal data when providing our removal and related services. It applies to all Kingston upon Thames Removals customers and prospective customers in the Kingston upon Thames area, including individuals and business clients.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Data Controller
For the purposes of data protection law, Kingston upon Thames Removals is the data controller in relation to the personal data that we collect and process about you. This means we determine the purposes and means of processing your personal data when you use our services in the Kingston upon Thames area.
Personal Data We Collect
We collect only the personal data that is necessary to provide and manage our services. The types of information we may collect include:
Contact and identity details, such as your name, title, postal address, collection and delivery addresses, and preferred contact details.
Contact preferences and communication history, including records of enquiries, quotations provided, bookings, complaints, feedback and correspondence with our customer service team.
Service and contractual information, including details about your move such as property access information, inventory or item descriptions, dates and times of services, and special instructions you provide.
Payment and billing information, such as confirmation that payment has been made, payment method used, billing address, and details necessary for invoicing and accounting. We do not store full payment card details if processed through a third-party payment provider.
Technical and usage data, which may include information about how you interact with our website or digital services, such as IP address, browser type, pages visited, and time spent on each page, where this is collected through cookies or similar technologies.
Job application information, if you apply to work with us, such as your name, contact details, CV, work history and references.
How We Collect Your Data
We may collect your personal data in a variety of ways, including when you contact us to request a quote or make a booking, when you enter into a contract with us for removal services, when you communicate with us by phone, in person or through our online forms, when you use our website or online tools, and when you respond to surveys or provide feedback.
We may also receive personal data about you from third parties where this is necessary to provide our services, for example from landlords, letting agents, estate agents, or corporate clients who arrange moves on your behalf. In such cases we will process your personal data in accordance with this Privacy Policy.
Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:
Contract. We process your personal data where it is necessary to enter into a contract with you or to perform our contract with you, such as to provide removal services, prepare and send quotations, manage bookings, and handle payments.
Legal obligation. We process certain personal data where necessary to comply with our legal and regulatory obligations, for example for tax, accounting, and insurance purposes, and to respond to lawful requests from public authorities.
Legitimate interests. We may process your personal data where it is necessary for our legitimate interests or those of a third party, and these interests are not overridden by your rights and freedoms. This may include ensuring the effective operation of our business, improving our services, managing and protecting our website and systems, and handling customer queries and complaints.
Consent. In some cases we may rely on your consent, for example for certain marketing communications or non-essential cookies. Where we rely on consent, you are free to withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide, manage and deliver our removal and related services in the Kingston upon Thames area.
To create and send quotations, confirm bookings, plan routes and schedule appointments.
To communicate with you about your enquiry, booking, contract or any changes to our services or policies.
To manage billing, payments, refunds and debt recovery where applicable.
To respond to your questions, feedback or complaints and to provide customer support.
To maintain our internal records, including for accounting, auditing, and insurance.
To improve our services and customer experience, including through analysis of service usage and feedback.
To send you marketing communications, where we are permitted to do so by law and where you have not opted out.
To protect the security and integrity of our systems, prevent fraud and other unlawful activities, and enforce our contractual rights.
Data Retention
We retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to meet any legal, regulatory, tax, accounting, or reporting requirements.
In determining appropriate retention periods, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether those purposes can be achieved by other means, and any applicable legal requirements.
Typically, records relating to the provision of services and contracts will be retained for the duration of the contract and for a defined period afterwards to comply with legal obligations and to resolve any disputes. Marketing data will be retained for as long as you remain subscribed or until you object or opt out of such communications.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes set out in this Privacy Policy, and we require them to implement appropriate security measures.
Examples of data processors and third-party recipients may include payment service providers that process card or online payments, information technology service providers who support our website, booking systems and data storage, professional advisors such as accountants, auditors and legal advisors, and insurance providers in connection with claims or cover for our services.
We may also share your personal data with third parties where required by law, where necessary to protect our rights or the rights of others, or in connection with a business reorganisation, sale or transfer, where permitted by law.
We do not sell your personal data to third parties.
International Data Transfers
Where it is necessary for us to transfer your personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your information, in line with data protection law. These safeguards may include the use of standard contractual clauses or ensuring that the destination country has been deemed to provide an adequate level of protection for personal data.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include secure storage systems, access controls, staff training, and regular review of our information security practices.
While we strive to protect your personal data, no system or transmission of data can be guaranteed to be completely secure. You are responsible for keeping any account details or passwords confidential where applicable.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to the personal data that we hold about you. These rights may include:
The right to access your personal data and obtain a copy of the information we hold about you, together with certain information about how we process it.
The right to request correction of inaccurate or incomplete personal data.
The right to request erasure of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
The right to request restriction of processing of your personal data in certain circumstances, such as while we are verifying the accuracy of the data or considering an objection you have raised.
The right to object to processing of your personal data where we are relying on legitimate interests and you believe your rights and interests outweigh our own, and the right to object to direct marketing at any time.
The right to data portability, which in some cases allows you to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns before you contact the supervisory authority.
Marketing Communications
We may send you information about our services, offers or updates that we think may be of interest to you, in accordance with data protection and electronic marketing laws. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communications or by contacting us using your usual contact method.
Use of Cookies and Similar Technologies
Our website may use cookies or similar technologies to enhance your browsing experience, analyse website traffic and understand how our services are used. Where required by law, we will ask for your consent to the use of non-essential cookies and you can adjust your preferences using the controls provided on our website or in your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any substantial changes will be communicated by updating the date and content of this page. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal data.
Contact and Queries
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise your data protection rights, you can contact Kingston upon Thames Removals using your usual communication channel with us or any contact details provided on our customer correspondence and documentation.
